Creating User Accounts

Only Account Owners have access to this function. If you need access to or assistance with this function please contact your Account Owner.

Note: Due to House security protocols, only users with active can be given access to your Fireside database. That user must also have access to the House network.

If you need to add new staffer or intern user accounts to the Fireside platform, follow the instructions below.

  1. Login to your Fireside account.

  2. Click the person icon in the bottom-left corner

  3. Select "Settings" from the menu.

  4. To create a new user, click the blue “+” button at the top of the page.

  5. Fill in the First Name and Last Name, which will auto populate the email address.

  6. Check off "send account activation email" box. This will send an automated email to the new user that allows them to create a personal password and must be checked to activate the new account.

  7. At the bottom of the page, check off the permissions modules to which this admin needs access.

  8. Under User Settings for the Default Reminder Days box you can set a number of days to automatically create casework reminders. For example, 7 would automatically create reminders a week after a case was created.

  9. Click "Save."

Please tell the new staffer to check their Outlook inbox for the account activation email.